RETURN POLICY

Eligibility for Returns or Refunds: we only accept returns or offer refunds under the following conditions:

• The product was delivered damaged, spoiled, or contaminated.
• The wrong item (e.g., wrong cut or quantity) was delivered.
• The issue is reported within 1 hour of delivery.

 We Do NOT Accept Returns If:

• The product was not stored properly after delivery (e.g., left in heat).

Proof Required:

To process a return or refund, we require:

• Clear photos or videos of the item in question.
• Description of the issue.

💰 Refund Options:

• Replacement of the item on the next delivery.
• Refund or credit towards your next order.
• Full refund only in rare, confirmed cases (e.g., delivery of spoiled meat due to our handling).

⚠️ Important:

Please inspect your order immediately upon delivery and store it in the fridge or freezer as soon as possible. We cannot accept responsibility for spoilage due to delays in storage.